SmallBizGenius Analysis
Naturalizer receives overwhelmingly negative reviews, with customers frequently citing issues with customer service, product quality, and returns. While some appreciate the designs, the overall experience appears to be significantly flawed.
Category Breakdown
Scores based on analysis of 80 recent reviews
Customer Service
2.0/10Numerous reviewers report negative experiences with Naturalizer's customer service, citing long wait times, unhelpful representatives, and a lack of response to inquiries. Many customers express frustration with the difficulty of resolving issues related to returns, refunds, and order discrepancies, with some describing the customer service as "terrible" and "nonexistent."
30 reviews mention thisProduct Quality
3.0/10Several reviewers express disappointment with the quality of Naturalizer shoes, reporting that they fall apart after only a few wears, with issues like scuffs, rips, and disintegrating heels. Some customers feel that the materials used are not as described, such as faux leather being misrepresented as premium leather, leading to dissatisfaction with the product's durability and value.
25 reviews mention thisReturns and Refunds
2.5/10Many reviewers describe difficulties with Naturalizer's return and refund process, citing issues such as being denied returns for final sale items even when faulty, having to pay for return shipping, and experiencing delays in receiving refunds. Some customers also report being offered store credit instead of a refund to their original payment method, leading to further frustration.
22 reviews mention thisShipping and Delivery
3.5/10Several reviewers report issues with Naturalizer's shipping and delivery, including orders not being shipped, delays in delivery, and receiving the wrong items. Some customers also express frustration with the lack of communication regarding order status and the inability to cancel orders that have not been shipped.
15 reviews mention thisSizing and Fit
4.0/10A number of reviewers mention issues with the sizing and fit of Naturalizer shoes, reporting that they are not true to size and can cause discomfort or blisters. Some customers also describe difficulties in returning shoes that do not fit properly due to the company's return policies.
10 reviews mention thisPros & Cons
What Customers Love
"The designs are beautiful however after buying a number of pairs of shoes they have fallen apart within a few light wears."
"they always have great customer service and their collection (especially their shoes) are always super comfortable and trendy."
"Their shoes are comfortable and more affordable than I thought."
"Packaged so well too."
"The boots actually arrived earlier than promised, already on December 11th, which is quite fast considering that I live on another continent and the package had to go through several transport stages and also pass through our customs."
Common Complaints
"Terrible customer service!! I am not sure where they get their customer service agents from but boy do they have a lot to learn. Returns are a nightmare with this company."
"The designs are beautiful however after buying a number of pairs of shoes they have fallen apart within a few light wears. Scuffs on leather, rips as seams."
"Returns policy states final sale items cannot be refunded. Be aware this means NEVER. So if you receive a pair of shoes with a heel missing you cannot have a refund."
"I ordered these shoes on preorder in July and they still haven't shipped."
"I purchased pump shoes from them, and they were not true to my size. The shoes are too big!"
Common Questions About Naturalizer
Answers derived from customer review patterns
Is Naturalizer legit and trustworthy?
Based on the provided reviews, there are significant concerns about Naturalizer's legitimacy and trustworthiness. Many customers report issues with orders not being fulfilled, payments being taken without shipping confirmation, and difficulties in contacting customer service. The negative feedback regarding product quality, return policies, and overall customer experience raises serious doubts about the reliability of the company. Potential customers should exercise caution and thoroughly research before making a purchase.
Based on 45 reviewsDoes Naturalizer have good customer service?
The reviews overwhelmingly indicate that Naturalizer does not have good customer service. Customers frequently complain about long wait times, lack of response to inquiries, and unhelpful or rude representatives. Many reviewers describe difficulties in resolving issues related to returns, refunds, and order discrepancies, suggesting a systemic problem with the company's customer service operations. This is a major point of concern for potential customers.
Based on 30 reviewsIs Naturalizer worth it for small business?
Given the numerous negative reviews concerning product quality, customer service, and return processes, Naturalizer is likely not worth it for small businesses. The risk of receiving faulty products, experiencing difficulties with returns, and dealing with unhelpful customer service could lead to significant time and financial losses. Small businesses should seek more reliable footwear providers with a proven track record of quality and customer satisfaction.
Based on 50 reviewsWhat is Naturalizer's return policy like?
Based on the reviews, Naturalizer's return policy is a significant source of frustration for many customers. Several reviewers report difficulties with returns, including being denied returns for final sale items even when faulty. Others mention having to pay for return shipping and experiencing delays in receiving refunds. Some customers also report being offered store credit instead of a refund to their original payment method, suggesting a restrictive and customer-unfriendly return policy.
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